Tuesday, January 31, 2012

What We Learned At This Week's Meeting

Today we heard from Tom Sutton who is the Owner/Operator of the EastgateChick-Fil-A.

Tom shared about a leadership training program CFA uses called Great Leaders SERVE. While CFA is a chicken business, they are really in the people business. For instance, they sell chicken to customers, employ people and work with other local business people. We find that if our product is good and we are taking care of people, the chicken will sell. Tom's store increased business by 17% in 2011.

CFA was begun by Truitt Cathy who grew up in the depression era, began his company from nothing and now has a huge net worth. Their website states, “It all started in 1946, when Truett Cathy opened his first restaurant, The Dwarf Grill, in Hapeville, Georgia. Credited with inventing Chick-fil-A's boneless breast of chicken sandwich, Mr. Cathy founded Chick-fil-A, Inc. in the early 1960s and pioneered the establishment of restaurants in shopping malls with the opening of the first Chick-fil-A Restaurant at a mall in suburban Atlanta in 1967. Since then, Chick-fil-A has steadily grown to become the second largest quick-service chicken restaurant chain in the United States, with over 1,500 locations in 39 states and Washington, D.C. In 2010, annual sales were over $3.5 billion. Chick-fil-A is still privately held and family owned. With 43 consecutive years of positive sales growth, Chick-fil-A has set itself apart by pioneering innovations and delicious products—including the ever-popular Chick-fil-A® Chicken Sandwich.”

SERVE is an acrostic for:
See & Shape the future – this is vision casting
Engage & Develop other people – Developing a community of team members and customers
Reinvent Continuously – Don't become complacent; This includes structure, systems & self
Value People & Results – Take care of people & help them establish & achieve goals
Embody the values – Leaders must lead out front or be the example

Next week we hear from Dave Elberfeld of The Clermont Recovery Center.

Tuesday, January 24, 2012

What We Learned At This Week's Meeting

Today we heard from Cathy Sahlfeld who is the Business Services Representative at Workforce One of Clermont County

Workforce One is Southwest Ohio's One-Stop Job Resource. One of the largest resource offered is job postings which are distributed throughout much of the Greater Cincinnati Area. Cathy can help businesses gain access to numerous online resumes for free (this is something for which companies often pay top dollar). Workforce works hard to match job seekers and employers. The hope of this tax-payer funded agency is to get people back to work rather than for the state to pay out unemployment.

According to their literature, Workforce One has an on-the-job training program which is a federally funded program that helps employers hire and train job seekers for long-term employment. This is an opportunity for an employer to work with the local One-Stop recruit, pre-screen, and hire new employees, and to train them in the specific skills they will need to help your business thrive. The employer is reimbursed some of the cost of training, and the decision to hire will boost the economy by creating opportunity.

Other services offered by Workforce One include a veteran's representative, employment application assistance, hiring assistance, interviewing facilities, Applicant screening and testing, information about the labor market, tax credits and business seminars, small business development and counseling for business owners done by retired executives. Many other county services house themselves under the roof of Workforce One.

Next week we hear from Gail Koford of Interparish Ministry.

Tuesday, January 17, 2012

What We Learned At This Week's Meeting

Today we heard from Tim Rodenberg, Clermont County Sheriff, who spoke on law enforcement issues.

Union Township Police Chief, Terry Zinser, introduced the Sheriff as a rare and quality individual who is respected by everyone who works for him. Sheriff Rodenberg said the last time he spoke before the Rotary club was 15 years ago.

In Clermont county we don't have the violent crime that is experienced in big cities. Often we can go a whole year and only see one homicide. We see more of the “family crimes” such as domestic violence. There are many men assaulting women, women assaulting men, and even children assaulting parents and grandparents. Property crime is also a big issue in our county where there are many break ins as well as theft of air conditioning units. Clermont County also has a huge issue with narcotics.

The Sheriff also spoke about jail space. Our jail is capable of holding 512 beds and we currently are only able to support 250 beds due to the economy. When the economy went south, our county had to lay off 9 officers and close 80 beds. Recently our commissioners pushed hard to return 32 beds to operation. To care for inmates it costs the county around $60 per day per inmate. The county spends about $1 million per year on medical coverage for inmates. There may be nearly 2/3 of inmates who suffer from mental disorders and sadly our facility is not equipped to support mental health. Many of the inmates are addicted to some type of narcotic.

Sociologists will tell you that jail does more harm than good. According to the Sheriff, 3 out of 4 people will offend again. Another example is the city of Cincinnati which strongly believes their criminal justice system is severely broken. The Sheriff believes the system desperately needs to be retooled. Parents and social service agencies need to do all they can to fulfill their roles.

Next week we will have a speaker from Clermont County Workforce One.

Tuesday, January 10, 2012

What We Learned At This Week's Meeting

Today we heard from Guy Guckenberger who spoke to us regarding saving companies money through telecom services. 

Guy works for MTCI which is a telecom consulting company that resells telecom supplies at the same cost as the suppliers. They are the largest reseller for Cincinnati Bell but also Verizon and many others. MTCI recently saved Clermont County Board of Developmental Disabilities and Clermont County Senior Services money. They not only resell supplies but the “value added” part is that they also assist you when you have service issues.

Officially the MTCI website says they serve regional, national and international businesses in defining, developing and executing more efficient, functional and cost-effective telecommunications programs. Through long-term partnerships with major carriers, regional service providers and telephony equipment vendors, MTCI simplifies telecom so customers can work with many companies through a single point of contact.

MTCI’s Client Care Department strives for complete client satisfaction. They take ownership of and responsibility for implementation of solutions and resolution of issues. They keep clients thoroughly informed through constant communication, always serving as a strong advocate for their solutions.

Next week we will hear from A.J. Rodenberger, Clermont County Sheriff, who will speak on law enforcement issues.

Tuesday, January 3, 2012

What We Learned At This Week's Meeting

Today we heard from Marlys Staley who is the Executive Director of CircleTail, Inc. (CTI) Guide Dog Training. She brought a 1-year-old dog named “Shade” with her as a demo dog.   

There are typically three types of dog training:
1. Guide dogs for visually impaired
2. Hearing dogs for the hearing impaired
3. Service dogs for those with balance disorders, seizures, etc.

Circle Tail raises, trains and partners assistance dogs for people with disabilities other than blindness. They are a 501c3 non-profit organization located 30 miles northeast of downtown Cincinnati, Ohio. The volunteer based organization was established in 1997. Circle Tail's main mission is to provide high quality Service and Hearing Dogs. In addition, we promote the human-canine bond in the community by providing dog adoptions, obedience training, educational programs, and boarding/grooming services to the public.

Some dogs are not quite fully able to do Service or Hearing tasks due to certain fears such as shiny floors or people in hats. These dogs are not fit for public service and are often trained to assist children who do not necessarily need full Service Dogs but who definitely benefit by have a canine companion. CTI also trains dogs for such applications as using their nose, notifying when someone is at the door, push handicap assistance buttons, touch a switch with their paw, retrieve things, and even tug open a door, drawer, shoes, pants or shirts for those with limited mobility. For those with a seizure disorder, dogs are trained to block the owner from passing through doorways or going down stairs until a command is issued. Dogs who are “protective”, such as Shepherds, are not allowed in the program because they are not safe in public.

CTI has pups/dogs available for adoption. The dogs may come from families, other shelters or released from our assistance dog program. All dogs are neutered, receive age-appropriate vaccines and are on heart worm prevention. Most dogs reside in one of the Ohio Correctional Facilities CTI works with and have had some house training, manners, and basic obedience training. CTI also partners with families who want to be “foster parents” who help with training.

Marlys shared one last, crucial fact with us. It is important for the general public NOT to touch a Service Dog in public because it can actually keep the dog from properly serving  its owner. 

Next week we will hear from our own Rotarian Guy Guckenberger who will speak about Computer Software for Law Enforcement.